Shipping policy

Thank you for shopping at gachiakutamerch.com.
This Shipping Policy outlines how we process and deliver orders to our customers.

1. Order Processing Time

Orders are processed within 1 to 5 business days.
Orders placed during weekends or holidays will be processed on the next business day.
Processing time may be extended during peak seasons or high-volume periods.

2. Delivery Timeframes

Delivery times depend on the destination, product availability, and chosen shipping method.

Estimated delivery times:

  • Standard Shipping: 7 to 45 days

  • Express Shipping: 5 to 32 days

These are estimated timeframes and may vary due to:

  • Logistics delays

  • Customs inspections

  • Carrier disruptions

  • Distance and remote areas

We do not guarantee specific delivery dates.

3. Tracking Information

A tracking number may be provided when available.
Tracking information may take a few days to update, particularly for international shipments.

4. Shipping Costs

Shipping fees are calculated at checkout based on location and shipping method.
Shipping charges are non-refundable, except in cases of shipping errors on our part.

5. Customs, Duties, and Taxes

International orders may incur customs duties, taxes, or additional charges once they arrive in the destination country.
These costs are the customer’s responsibility.

We are not responsible for customs delays.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping details.
We are not liable for delays or losses due to incorrect shipping information.

7. Lost or Stolen Packages

If tracking indicates the package has been delivered but you have not received it, please contact the carrier directly.
We are not responsible for lost or stolen packages after delivery confirmation.

8. Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us with:

  • Order number

  • Photos of the item and packaging

Send assistance requests to:
hello.servicecustomer@yahoo.com

We will review the case and arrange a replacement if applicable.

9. Cancellations and Modifications

Orders may be canceled within 24 hours of purchase.
Once processing begins, order modifications or cancellations may not be possible.

10. Contact Us

For any questions about shipping, please contact our customer support team:
hello.servicecustomer@yahoo.com